How to Contact Etsy Customer Service: Phone, Email, Chat

  • You can contact Etsy Customer Service if you have an Etsy account.
  • The easiest way to contact Etsy is through the online Help Center, where you can chat or email.
  • You can also request a phone call from Etsy for help with buying or selling issues.
  • Visit Insider’s Tech Reference Library for more stories.

Whether you’re a seller or a buyer, there are several ways to contact Etsy’s customer service if you have a problem. Etsy’s Customer Support Department can help sellers resolve shop issues, help buyers with orders they’ve placed, and more.

Requesting a call, sending an email, or starting a chat are all options if you want to contact Etsy Support. Plus, the process is pretty much the same whether you’re buying or selling.

Before contacting us, please note that you will need an Etsy account and will be logged in to contact Etsy online. This helps the company verify your identity and provide customer support.

How to Contact Etsy Customer Service

1. Log in to Etsy if you haven’t already.

2. Go to the Etsy Help Center.

3. Below How can we help you? There are two options: one link for buyers and one for sellers. If you are a buyer, click Buy on Etsy. If you are a seller, select Sell ​​on Etsy.

Etsy Help Center with Buy on Etsy and Sell on Etsy highlighted.

Help categories are separated for Buyers and Sellers for convenience.

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4. Choose the category that best matches the reason you’re contacting Etsy Support.

Buyer Help Center topics such as Order Help and Shopping and Payment.

Refine your search by choosing the queries that best match your question or problem.

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5. Continue selecting the categories and queries that best match your problem until you reach a page with suggestions for solving it.

6. If you still need to contact Etsy Support after reviewing the information on the page, click i still need help.

Bottom of a Help Center page with I still need help highlighted.

The Help Center pages contain useful information and links to additional articles, but if you still need help there is a Help button at the bottom of each page.

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7. Select from the Chat with us, let us call youor Email us options available.

Get the help page with the options Chat with us and Ask us to call you highlighted.

Depending on the nature of your problem, you will see up to three different options for contacting customer support.

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8. If you select the chat option, a chat box will open. Enter your message in instant messaging, then click Start chat.

Etsy Support chat option with chat box and start chat button highlighted

Type your message, then click Start Chat to begin.

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9. If you select the call option, type your phone number and click Tp submit to request an Etsy Support call.

Call Etsy Support option with highlighted phone number and send button

It’s no longer possible to call Etsy Support directly, but you can ask them to call you.

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10. If you select the email option, you will be redirected to an online form. Fill in the required fields marked with a red asterisk, then click on To send.

Online form for Etsy Support email option with fields such as Subject, Description, and What is your question about?

Complete the online form to email Etsy Support.

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