Some who attempt to migrate their game libraries from the Bethesda launcher to Steam are not receiving all of their purchases afterwards.
Bethesda is now wholly owned by Microsoft and a casualty of this acquisition is Bethesda Launcher, the company’s PC platform similar to EA’s Origin and Ubisoft’s Connect. Microsoft is shutting down the Bethesda launcher, but before that, it’s allowing users to convert their Steam purchases. The process, however, is not smooth sailing for all Bethesda Launcher users. Some are reporting that some of their purchases are not displaying properly on Steam.
Unfortunately, users are facing a series of issues converting their Bethesda Launcher purchases to Steam. Most issues are related to converting games that have multiple versions available, or specific DLCs and microtransactions that simply won’t convert. But the biggest problem seems to be a complete inability to connect the Bethesda launcher to Steam in order to transfer games in the first place.
An error saying “Failed to link account. Please try again or contact customer service for assistance.” is seen by a number of users. Some found that the problem was that they had another Bethesda Launcher account already connected to their Steam account. For example, some have created an account to play Earthquake Champions then forgot about it in the years that followed. They had to find the account details of their second Bethesda Launcher account, log in, log out of their Steam account, and then log in their new primary Bethesda Launcher account instead.
More specific gambling issues include Fallout 76 users who started playing the free trial of the game, but later upgraded to the full version, only seeing the trial of the game after conversion. Eternal destiny players are experiencing a variety of issues, including incorrect edits, DLC not transferring, and the game not transferring at all. elder scrolls online players are also seeing their expansion purchases not converting. And then there are regional issues where some games are not available on Steam but were on Bethesda Launcher, like Quake 3 Arena in Germany.
Bethesda is active on social media, responding to issues with requests for additional information or guidance on solutions, as appropriate. It’s a level of activity that seems to respond to the occasion. Additionally, while the Bethesda Launcher will be offline on May 11, users will be able to continue uploading their content afterward with no final date yet confirmed.
This is definitely a difficult situation for Bethesda Launcher users and the development team behind the Bethesda Launcher. Converting an entire platform to a new one was never going to be easy. People having problems should contact Bethesda as they can and hopefully over time everything will be fully converted to Steam.
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